Question 1

How do I track my order?

Accepted Answer

You'll get an email and SMS the moment your order ships, with a live tracking link. You can also enter your order number and email at any time on our Track Order page.

Question 2

Can I modify my order after placing it?

Accepted Answer

Reach out on WhatsApp within an hour of ordering and we'll do our best. Once dispatched, we can't make changes — but our 7-day returns cover almost every scenario.

Question 3

Do you accept Cash on Delivery?

Accepted Answer

Yes, COD is available across India for orders under ₹5,000. UPI, cards and net banking are all supported too.

Question 4

How long does shipping take?

Accepted Answer

2–5 business days across metros, 4–7 days elsewhere. All orders ship within 48 hours of ordering.

Question 5

Is shipping free?

Accepted Answer

Complimentary shipping on every order above ₹2,500. Below that, a flat ₹80 is added at checkout.

Question 6

Do you ship internationally?

Accepted Answer

Not yet — we're currently India-only. Drop us your city on the newsletter and we'll write when we open the country.

Question 7

What's your return policy?

Accepted Answer

7 days, free, for unworn pieces in their original pouch.

Question 8

Can I exchange sizes?

Accepted Answer

Yes — every ARSA piece has a lifetime exchange. Ship it back, we'll size and send a new one. You only pay return shipping.

Question 9

What if my piece tarnishes?

Accepted Answer

Send it back within 12 months and we'll re-polish, or re-plate rhodium pieces, at cost. Silver darkening isn't a defect, but we want your piece to look new.

Question 10

Is your silver hypoallergenic?

Accepted Answer

925 sterling silver is nickel-free and safe for most sensitive skin. If you have a known nickel allergy, our rhodium-plated pieces add an extra barrier.

Question 11

Is my piece hallmarked?

Accepted Answer

Every piece over 2g carries a BIS hallmark with a 6-character HUID. You can verify purity by entering the HUID in the BIS Care app.

Question 12

Will my piece tarnish?

Accepted Answer

Silver naturally darkens over time from contact with air and skin oils — this is normal. Store it dry and polish gently to keep it bright.

Frequently Asked Questions

Orders

Shipping

Returns & Exchanges

Product & Care